REFUND POLICY

DiCerVe Website and Platform

Effective Date: 15 April 2026
Last Updated: 15 May 2026

1. Introduction

This Refund Policy (“Policy”) governs refunds, cancellations and related payment matters concerning services offered through the DiCerVe platform, website and associated services.

By using DiCerVe services and making payments through the Platform, users agree to this Refund Policy.

2. About DiCerVe

DiCerVe is a business verification platform that provides services including but not limited to:

• Employee verification

• Vendor and supplier verification

• Verifiable certificate generation

• Business verification services

• Related SaaS and compliance solutions

3. Nature of Services

Users acknowledge that DiCerVe provides:

• Technology-enabled verification facilitation services

• Digital onboarding services

• Access to software systems and infrastructure

• Verification processing and administrative support

Many services involve:

• Immediate activation

• Administrative processing

• Third-party verification expenses

• Human and technical resource allocation

Accordingly, refunds may be limited once services are initiated.

4. Initial Setup Fee

The Initial Setup Fee paid for onboarding an organisation onto the DiCerVe platform is generally:

Non-Refundable

once:

• Registration is completed,

• Platform access is activated,

• Verification processes are initiated, or

• Administrative onboarding work has commenced.

5. Verification Service Charges

Charges paid for:

• Employee verification

• Vendor verification

• Certificate validation

• Related verification services

are generally non-refundable after service initiation.

Refunds shall not be granted merely because:

• Verification results are unfavorable

• Expected outcomes are not achieved

• Users discontinue usage voluntarily

6. Subscription Fees

Where subscription-based services are introduced:

• Subscription fees shall be billed according to the applicable plan

• Mid-cycle cancellations may not qualify for prorated refunds unless specifically approved by DiCerVe

Future subscription terms may be separately notified.

7. Eligible Refund Situations

Refund requests may be considered only in exceptional situations including:

• Duplicate payments

• Technical payment errors

• Excess payment due to system malfunction

• Unauthorized transactions verified by DiCerVe

• Failure to activate services due solely to DiCerVe system failure

All refund decisions shall remain subject to verification and approval by DiCerVe.

8. Refund Request Procedure

To request a refund, users must:

• Submit a written refund request

• Provide payment proof

• Provide transaction details

• Explain the reason for refund request

Refund requests may be sent to:

Email: mail@dicerve.com
Phone: +91 9895759579

9. Refund Request Timeline

Refund requests must generally be submitted within:

7 Days

from the date of payment.

Requests received after this period may not be considered.

10. Refund Processing Time

Approved refunds may be processed within:

7 to 21 Working Days

depending on:

• Banking timelines

• Payment gateway processing

• Internal verification procedures

Refunds shall generally be made through the original payment method where feasible.

11. Cancellation Policy

Users may discontinue use of the Platform at any time.

However:

• Discontinuation does not automatically entitle users to refunds

• Charges already incurred remain payable

• Pending dues must be cleared before account closure

DiCerVe reserves the right to retain records as required by law or operational necessity.

12. Chargebacks and Payment Disputes

Users agree not to initiate unjustified chargebacks or payment reversals.

Where improper chargebacks occur, DiCerVe reserves the right to:

• Suspend accounts

• Recover outstanding amounts

• Initiate legal action

• Recover associated costs and penalties

13. Promotional Offers and Discounts

Special offers, discounted plans or promotional payments may be subject to separate refund restrictions.

Unless expressly stated otherwise, promotional payments shall be non-refundable.

14. Third-Party Service Costs

Certain services may involve payments to third-party agencies, verification partners or service providers.

Such third-party costs, once incurred, are non-refundable.

15. Fraud Prevention

DiCerVe reserves the right to refuse refunds where:

• Fraud is suspected

• False information is submitted

• Platform misuse is identified

• Payment abuse is detected

• Users violate platform policies

DiCerVe may also report fraudulent activities to appropriate authorities.

16. Limitation of Liability

Refunds approved under this Policy shall constitute the sole financial remedy available to users regarding payment disputes.

DiCerVe shall not be liable for:

• Indirect losses

• Consequential damages

• Business interruption

• Loss of profits

• Reputation-related damages

arising from refunds, cancellations or service discontinuation.

17. Modification of Refund Policy

DiCerVe reserves the right to modify this Refund Policy at any time.

Updated versions shall become effective upon publication on the website or platform.

Continued use of services constitutes acceptance of revised terms.

18. Governing Law and Jurisdiction

This Refund Policy shall be governed by the laws of India.

Any disputes relating to refunds or payments shall be subject to the jurisdiction of competent courts having jurisdiction over the registered office location of DiCerVe.

19. Contact Information

For refund-related queries:

DiCerVe

Email: mail@dicerve.com
Phone: +91 9895759579
Website: www.dicerve.com

DiCerVe

“Verify Before You Trust”